Privacy Policy
At Bugvaya https://bugvaya.com, LLC ("Bugvaya," "we," "us," or "our"), your privacy matters. This Privacy Policy explains how we collect, use, and protect the personal information you share with us.
Information We Collect
When you place an order, join our mailing list, or communicate with us, you may voluntarily share personal information such as your name, email address, shipping and billing address, phone number, and payment details. We collect this information so we can process your order, provide customer support, and send you order updates or promotional content—only if you’ve given us permission to do so.
In addition to the information you provide directly, we also gather certain data automatically when you browse our website. This may include your IP address, device type, browser version, time zone, and details about how you interact with the site—such as which pages you view, what items you add to your cart, and how long you stay on certain pages. This information helps us better understand how our visitors use the site so we can improve the overall experience, troubleshoot issues, and serve you more efficiently.
We use cookies and similar technologies to enhance your experience on our site, remember your preferences, and track activity such as items left in your cart. You can modify your browser settings to control or disable cookies, though this may affect some site functionality.
How Your Information Is Used
We use the information we collect primarily to fulfill orders and provide a seamless shopping experience. This includes processing payments, arranging shipments, sending order confirmations and tracking updates, and answering any questions you might have about your purchase. If you’ve opted in to receive marketing communications, we may also send you updates about new product launches, promotions, or helpful content we think you’ll enjoy.
Your information also helps us improve our site, ensure it functions correctly across devices and browsers, and keep it secure from fraud or unauthorized activity. We do not sell your information to anyone—ever.
When and Why We Share Your Information
We only share your information with third parties when it’s necessary to provide our services or comply with legal requirements. For example, your payment information is processed securely by trusted platforms such as Shopify Payments, Stripe, or PayPal. We also work with shipping partners to ensure your order arrives safely and with email platforms to communicate with you if you’ve subscribed to our mailing list.
In some cases, we may use analytics tools, such as Google Analytics, to better understand how people use our site. These tools may collect data that helps us see where visitors are coming from and how they navigate our site, but they do not reveal your identity. Additionally, if required by law or in response to a valid legal request, we may disclose your information to comply with legal obligations, protect our rights, or prevent fraud or harm.
Marketing and Communications
We only send marketing emails or text messages if you have given us your clear, affirmative permission. You might do this by entering your email on a pop-up or opting in during checkout. If you ever change your mind, you can unsubscribe from emails by clicking the "unsubscribe" link at the bottom of any marketing message. If you've signed up for SMS communications, simply reply “STOP” to stop receiving texts.
You will still receive emails that are considered transactional in nature, such as order confirmations, shipping notifications, or responses to your inquiries.
How Long We Retain Your Information
We keep your information only as long as it’s necessary to provide our services to you and to fulfill any legal, accounting, or regulatory obligations. When the information is no longer needed for these purposes, we either securely delete it or anonymize it so that it can no longer be associated with you.
How We Protect Your Information
Protecting your data is important to us. We use industry-standard security measures to keep your information safe. This includes SSL encryption on our website and secure payment gateways that protect sensitive data during checkout. Access to your personal information is limited within our organization to only those who need it to fulfill orders or assist with customer service. While no online system is 100% foolproof, we do our best to ensure your data is handled carefully and responsibly.
Your Rights and Choices
Depending on where you live, you may have the right to access the personal information we hold about you, request that we update or correct it, or ask us to delete it entirely. You may also have the right to restrict or object to certain types of data processing. If you’d like to make a request related to your personal data, simply email us at [insert support email], and we’ll do our best to assist you. Please note that we may need to verify your identity before processing any data-related request.
Children’s Privacy
Our website and products are not intended for children under 13 years of age, and we do not knowingly collect information from individuals in that age group. If we learn that we’ve inadvertently collected data from a child under 13, we will take immediate steps to delete it from our records.
Links to Other Sites
Our website may occasionally contain links to third-party websites, such as Instagram, our payment providers, or shipping partners. These sites are not owned or controlled by Bugvaya, and we are not responsible for how they handle your data. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we do, we’ll update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically so you stay informed about how your information is being used.
Contact Us
Bugvaya LLC, https://www.bugvaya.com