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Refund Policy

This Refund Policy (“Policy”) governs the terms under which refunds or replacements may be issued by Bugvaya, LLC (“Bugvaya,” “we,” “us,” or “our”) for products purchased through our website at https://bugvaya.com (the “Site”).

1. All Sales Are Final

Due to the nature of our products — including personal care and topical formulations — all sales are final. We do not accept returns or exchanges for any reason other than a product being damaged, defective, or incorrect upon receipt.
This policy helps us maintain the integrity, safety, and hygiene of our formulations, especially given that our products are applied directly to the skin.

2. Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or not what you ordered, we’re happy to make it right.

To be eligible for a replacement or refund:

  • You must contact us within 7 calendar days of the delivery date.
  • You must email us at hello@bugvaya.com with:
    • Your full name and order number
    • A description of the issue
    • Clear photos showing the damage, defect, or incorrect item (including packaging, if applicable)

Once your request is reviewed, we will notify you via email regarding whether your refund or replacement has been approved. Bugvaya reserves the right to deny any claim that lacks sufficient evidence or falls outside the 7-day notification window.

3. Lost or Stolen Packages

If your order is marked as delivered but is missing or suspected stolen, please:

  • Verify your shipping address at the time of purchase
  • Check with neighbors or your local postal carrier

While we are not responsible for items lost or stolen after delivery confirmation, we will do our best to assist you. Please reach out to hello@bugvaya.com, and we’ll help troubleshoot where possible.

4. Refunds (If Applicable)

If your request is approved, we will initiate a refund to your original method of payment. Please note:

  • Refunds may take 5–10 business days to appear on your statement depending on your bank or card issuer.
  • Shipping costs are non-refundable unless the item was damaged or incorrect due to our error.

5. Exchanges or Replacements

If your item is approved for a replacement (rather than a refund), a new product will be shipped to the same shipping address on file. Tracking information will be provided once the replacement order is dispatched.

6. Preorders and Limited Runs

If your item was part of a preorder, soft-launch batch, or limited run, replacements may be subject to availability. In cases where a replacement is not possible, a full refund will be issued to your original payment method.

7. Policy Changes

We reserve the right to amend or update this Refund Policy at any time without prior notice. The date at the top of this page reflects the most recent revision. Your continued use of our Site constitutes your agreement to the current version of this Policy.

8. Contact Information

Bugvaya, LLC
Email: hello@bugvaya.com